InsightCheck runs independent, covert mystery shopping visits and customer experience audits for hotels, restaurants, banks, telecoms and retail across Georgia — then turns what we find into a report you can act on.
Every engagement covers the same three stages, whether it's one branch or twelve.
Trained, briefed shoppers experience your business the way a real customer would — in person, by phone, or both — against a checklist built around what actually matters to you.
Every visit comes back as a consistent, scored report — not a vague impression. Photos and specific notes where relevant, so findings are never just a feeling.
For ongoing programs, we aggregate results across visits and locations, so you see patterns and trends, not just isolated incidents.
A simple process, built to run quietly alongside your operations.
A short call to build your checklist around your actual standards — service speed, staff knowledge, cleanliness, compliance, whatever matters most to your brand.
A shopper experiences your business as a real customer — a branch visit, a phone inquiry, a booking attempt — without your staff knowing they're being evaluated.
A clear, scored writeup lands in your inbox, with photos and notes where relevant. For ongoing programs, a monthly summary shows you the trend, not just one visit.
We work across the sectors where customer experience is the product.
InsightCheck is founder-led, built on hands-on project experience in market research and mystery shopping across European markets — brought home to build the first carrier-neutral, structured CX verification service for Georgia's growing tourism, banking and retail sectors.
We're not a global franchise applying a template. Every checklist is built around what actually matters to your business, in Georgian and English, by someone who understands the local market.
We're working with a small number of businesses in Tbilisi and Batumi to run pilot visits at a reduced rate — building the first case studies for each sector we serve.
Tell us which location and what matters most to you — we'll scope a pilot visit and send you a sample report format before you commit to anything.